Order/ Payment/ Delivery

Terms and Conditions:


1. Prices listed are not negotiable and exclude handling/ postage charges.
2. All items are not refundable or exchangeable.
3. Fuchsia Doll will not be liable for any loss/ damage of items which have been posted. Registered postage is highly encouraged.
4. Please note that natural stones (eg. turquiose, amethyst, moonstone etc.) have natural flaws and no two stones are identical. There may be variations in colour and cut. Do let me know if you would like more photos of these pieces.
5. I like to take close up pictures of my pieces to showcase the details of each item. Please take note of the actual sizes stated which may be smaller than what they appear to be in the photo. :)
6. Pictures cannot fully express the beauty of each item. Colours of each item are generally brighter in real life (the item is prettier than it appears to be in the photos!) :)
7. Birthday Special: Join my mailing list to enjoy a 15% discount off all items during your birthday month (one time use only, and discount is not applicable with other promotions. Discount excludes postage price and price of gift boxes). Just email me your FULL name and Birthdate (dd/mm/yy)!



How to Order:


1. Click on the item name(s) which you want to order and post a comment including your email address, or email fuchsiadoll@gmail.com to leave your name, item name(s), postage type (normal or registered), country (if it is not Singapore), and Discount coupon code/ Birthday Special (if applicable).
2. An email reply will be sent within 48 hours to confirm your order.
3. Please make payment within 24 hours after confirmation, otherwise your order will be considered void and the item(s) will be released for sale.



Handling/ Postage Charges:

Local
  • S$1.00 for orders less than S$35.00 (regardless of number of items). An additional charge of $2.24 applies for registered postage.
  • Free for orders more than or equal to S$35.00 at any one time (for normal postage only. A charge of $2.24 applies for registered postage). Offer is not valid with other promotions/ birthday discounts.
International
  • Please email fuchsiadoll@gmail.com for a quote.
  • Items sent internationally are required to be registered at an additional rate of S$2.20.
  • Items will be airmailed via Singpost.



Payment:

Local

1. Internet Banking or ATM Fund Transfer to POSB or UOB Savings Account.
2. Account information will be provided via email upon confirmation of order.
3. For ATM Fund Transfers, please retain your transaction receipt for verification purposes.
4. Upon making payment, please email fuchsiadoll@gmail.com with the following information:
  • Your Internet Banking nickname (if applicable)
  • Date and Amount transferred

International

1. Debit/ Credit card payment is accepted via PayPal. Customers are not required to have a PayPal account.
2. A payment request will be emailed to you. Click on the link provided to make payment securely on the PayPal website.
3. Buyers will be responsible for any import/sales tax which may be levied by their home countries.



Packaging and Delivery:

1. All items will be packed in bubble wrap.
2. Gift wrapping service is available upon request.
3. Buyers will be notified via email when item will be or has been mailed.
4. Delivery/ Transit time (Registered mail requires an additional 2 days as it is a recorded service):

Local
  • Normal postage: 2-3 working days
  • Registered postage: 2-5 working days

International
  • Registered postage only: Estimated 8-16 working days, depending on country and also subject to customs inspection and clearance